Open up the options for Soften/Harden and change the setting to be All Hard, or 0. Apply.
This restores the definition and makes the ear piece appear to be hard edged.
3DTotal
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Using the above method of softening groups and hardening edges, we can achieve a result of a smooth low polygon model.
Maya doesn't have smoothing groups like Max does, but it doesn't take much work to create the desired effect when modeling something with very few polygons.
